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Thursday, May 19 • 2:00pm - 3:45pm
You Own an Automation Tool; Now What? - Processes, Management, Automation Value LIMITED

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"Automation" can mean a lot of things to a lot of different people. This session will focus on IT Process Automation, where we automate tasks based on things like monitoring incidents, and Service Request Management (request for AD access, request for phone number, etc). The tools to complete these tasks would be an automation tool like System Center Orchestrator, Service Management Automation, and Azure Automation. This session will focus more on automation definition, process, governance, value and less technical. You will learn about the following:
- What is IT Process Automation?
- Governance over your automation;
- Release and Management of Automations
- Measuring the value of an automation

avatar for Rafael Astrana

Rafael Astrana

Automation Team Lead, Dell Technologies
I`ve a vast background on IT infrastructure from desktop clients, servers up to network architecture, along the last year I moved to IT/Business Process Automation which has brought to me a great experience on process mapping, automation value and governance. Hope you guys can attend... Read More →
avatar for Greg Ramsey

Greg Ramsey

Microsoft MVP, Senior Enterprise Architect, MMS Staff
Greg Ramsey, Enterprise Mobility MVP, is Senior Enterprise Architect at Dell, Inc. He has a B.S. in Computer Sciences and Engineering from Ohio State University, and has coauthored many books over the years. Greg is a cofounder of the Ohio SMS Users Group and the Central Texas Systems... Read More →

Thursday May 19, 2016 2:00pm - 3:45pm CDT
Lakes A Radisson Blu